November 5, 2018: Notice to Chesapeake Urology/Urological consultants Patients Regarding the Patient Portal Transition from Intrinsiq to Follow My Health
We are transitioning our current patient portal provider, IntrinsiQ, to a new and improved provider, Follow My Health. This change will provide our patients with a better experience through a more comprehensive and easy-to-navigate electronic health record system.
What is happening to my IntrinsiQ portal service?
Starting Monday, November 5th, Chesapeake Urology transitioned to a new patient portal service from Follow My Health. Your portal will be branded as My Chesapeake Urology. This means that your current patient portal system, IntrinsiQ, will be phased out.
What will happen to my current IntrinsiQ account?
Your IntrinsiQ account will remain active until February 1, 2019 for you to view any previous lab results, summary of visits, or interactions you have had with our staff. All "new" messaging, requests, and scheduling capabilities within IntrinsiQ ended on Friday, November 2nd. Therefore, you will no longer be able to request appointments with Chesapeake Urology, send messages, or receive any new messages within the IntrinsiQ portal.
When can I switch to Chesapeake Urology's new Follow My Health patient portal?
Chesapeake Urology will be sending you an email invitation to join the new My Chesapeake Urology / Follow My Health portal service. You will receive your invitation anytime the week of November 4th. You will find this email in your personal email inbox. If you have any questions, please reach out to us.
What can I expect from the new Follow My Health portal?
The My Chesapeake Urology patient portal through Follow My Health has many great features including messaging, scheduling appointments, and requesting refills. In addition, you will be able to directly message our billing department and have access to your records in a more organized and easier to follow format. You can also expect information on future releases of direct appointment scheduling and even video appointments (i.e. Telehealth) as they become available.
Who can I call if I have questions or need help with this transition?
Our patient assistance staff members are available to answer any questions you may have regarding this change in your patient portal. Please call 443-738-8095 and they will be happy to help you.